Shopee amazon shop
CN

ThundeRobot Service

ThundeRobot has fueled the gaming industry by offering everyone a competitive gaming setup, and it appears the importance of after-sales service to gamers.“Gameplay stoppage is not an option”

Count on real-fast, real-time, real-person support 24x7. With ThundeRobot Support, our experts will actually contact you immediately and resolve issues quickly to get you on your way once you need our support. Your enemies are ruthless and you cannot afford to stop, remember that ThundeRobot is a secret weapon in your arsenal.

ThundeRobot Warranties

What is a valid proof of purchase?

To initiate your warranty claim  a valid proof of purchase is required. A valid proof of purchase is defined as one of the following:

· A dated sales receipt from ThundeRobot. The receipt must show the purchase date, product description and price.

· An order number from the ThundeRobot official store on Amazon, Shopee and AliExpress.

*ThundeRobot reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.


What does my warranty cover and how long does it last?

Your warranty will only cover manufacturing defects. It does not cover regular wear and tear, including but not limited to: Breakage due to abuse, cosmetic damage, dents and chips, improper usage, water damage, or other causes attributable to events outside the manufacturing process.

Warranty is non-transferable. It is only valid to the first-party in the country of original purchase. If the product was purchased from a third-party ThundeRobot reseller, please refer to the regional distributor for warranty services.All products are covered by local warranty regulations.

Length of warranty is as follows:

Product Warranty Period
ThundeRobot Laptops 1 year
ThundeRobot Desktops 1 year
ThundeRobot Hardwares 1 year
ThundeRobot Phone Accessories 1 year
ThundeRobot Mice 1 year
ThundeRobot Keyboards and Keypads 1 year
ThundeRobot Headsets,Earphones and Earbuds 1 year
ThundeRobot Controllers 1 year
ThundeRobot Monitors 1 year
ThundeRobot Wearables 1 year
ThundeRobot Accessories 1 year
ThundeRobot Cooling Pads 1 year

Where can I get warranty support?

Since warranty policy will vary with different regions, you can contact our customer service for more details on Amazon, Shopee, AliExpress or official social channels. Please describe your situation in detail and attach the relevant evidence such as videos (if you can), we will follow up your case as soon as possible. The links to contact support can be found at the bottom of ThundeRobot Official page.

*Amazon: Warranty & Support on Computer

Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.